Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Saturday, December 22, 2018

Black Friday Haul - Natural Hair Products 2018! + Favorites, Reviews, Customer Service Warnings!

My long awaited Black Friday Natural Hair HAUL video is here! I bought so much stuff! I analyze the ingredients and let you know how and why I chose each product! I let you know which ones are my favorite restocks! Plus I let you know which companies I had customer service issues with!

Please enjoy Window SHOPPING with me :-).




I'm a Bask & Bloom Brand Ambassador!
Enjoy a 20% off discount on these great natural hair products using my coupon code SOYINI20 :-) (excluding bundle deals and travel sizes). Reviews and demos on my channel!
https://baskandbloomessentials.com/

TriniGirlNatural is all about my natural hair journey and helping others also achieve healthy, beautiful natural hair! Thanks for joining me and sharing your journey with me as well 😊. All are welcome. Let's do this together as a community! Xoxo

Also follow me on social media:
http://www.facebook.com/TriniGirlNatural
http://instagram.com/trinigirlnatural
http://twitter.com/trinigal

And check out my blog for more!
http://trinigirlnatural.blogspot.com/

Please email me for business inquiries. I love working with positive, healthy brands!

Saturday, December 16, 2017

Essential Customer Service for Small Businesses

PSA: Small Businesses just a friendly reminder that customer service is everything. There's a different way you need to treat people when YOU mess up to MAKE IT RIGHT that's above and beyond. You can't be wrong and then add insult and inconvenience to injury. You will LOSE customers. Word gets out and around

I know that Black Friday sales are a challenging time but the whole point of these sales are to gain customers not lose them so if you aren't going to treat them right then what's the point? When you make mistakes you have to correct the issue PLUS RESTORE GOODWILL, even if it's just by being polite, apologetic and timely. You certainly don't make the customer suffer even more for your mistake because you want to make things easier for yourself. Maybe you can print this and hang it in your office 🏢.

(Note I had a great Black Friday personally but too many people have been reporting customer service issues. I'm here for the people always ❤.)

Friday, September 29, 2017

My Small Business Natural Hair Product Haul :) + RANT :( + I bought a CONDITIONER BAR !! :o

I went to the Naturalista Hair Show recently and picked up a nice small business natural hair product haul. I even got a CONDITIONER bar! (Not shampoo but actually CONDITIONER wow). Have you ever tried one? I got products from TGIN (Thank God I'm Natural), Alodia Hair Care and Tree Naturals.

Unfortunately I had customer service issues too! Some of these small business companies need a mindset adjustment for future success! Watch me story time / warn you as customers / dish some tea / PSA on some of their recent antics! SMH Watch when I discovered my half empty leak replacement product from Product Junkie Naturals smh! https://www.instagram.com/p/BXYXRa4jQ...

I hope this video is helpful and informative to you all.

WATCH if you have a small business or if you buy from them!



Alodia Hair Care https://alodiahaircare.com/

TriniGirlNatural is all about my natural hair journey and achieving healthy, beautiful natural hair. Thanks for joining me and sharing your journey with me as well 😊. All are welcome. Let's do this together as a community! Xoxo

 Also follow me on social media:
http://www.facebook.com/TriniGirlNatural
http://instagram.com/trinigirlnatural
http://twitter.com/trinigal